Microsoft accepts returns and exchanges for products up to 30 days after purchase or download. If you have purchased the products from a third party, then you will have to contact them to initiate the return procedures. Make sure that the seal is intact in all packaged software and games, and you must include all the accompanying accessories, manuals, and product keys while applying for a return. Sometimes the opened products are also accepted that have a customer satisfaction warranty, making sure that you have uninstalled the software and didn’t make any copy of them.
Non- Refundable Microsoft Products
According to Microsoft’s policy, some of the products are not accepted for a return, refund, or exchange. The following items are-
Books, movies, apps, TV shows, Subscriptions, Ram Products, Clearance items, Gift cards & subscription cards, and Personalized and customized products.
These products purchased in the Microsoft Store are non-refundable unless there is an offer or an applicable law that states you are eligible for a refund.
Microsoft surface return policy
If you are not satisfied with your Microsoft Surface then there is a policy of returning it within 60 days, claiming a full refund of your product. But there are some conditions to be eligible for a return, such that your product must be in like-new condition, including all manuals and accessories. Make sure you use the original packaging.
Xbox Return Policy
Microsoft provides the window to refund Xbox game keys within 14 days of purchase if you have not redeemed them.
There is no requirement to submit a return form for Pre-orders, Game Subscriptions, and digital game gifts. Microsoft will automatically refund you if you purchase a pre-order and cancel it before the game release. You can return digital game gifts as well.
You have to also make sure that you initiate a return request using the account through which you made the purchase. If you lose login credentials, then you will have to contact financial institutions to demand a refund.
Microsoft considers the following things when you request a refund for a game-
Date of purchase- The request for a refund must be made within two weeks of purchase.
Time played- You can’t make a request when you have a playtime of two hours or more than that.
Time since the release of the game- You can only request a refund only after 24 hours after the launch.
Meanwhile, submitting a return request does not guarantee a refund. Microsoft may accept your request if you have bought a product or a product version by mistake, lost access to your account, suspect Microsoft made unauthorized charges to your account, purchased content you already own or used the wrong account to make your purchase.
How to request a return from Microsoft
You can return your products to Microsoft via the website form. You can initiate a return request by doing the following-
Visit the Microsoft website
Log in to your account
Click on the order history button on your account page
Locate the item you wish to return
Click on the request a return link
Select a reason for your return
Click on continue
Click on the start a return button
Locate the print a shipping label link on the product tab and click on it
Print your shipping label and tape it to your package
If you don’t see the Request a return link then there might be a possibility that your item is not eligible for return. Then contact customer care to get support using the Get Help app.
When and how will Microsoft refund my purchase?
If Microsoft accepts your return request, it will issue a refund to your original payment method minus shipping and handling fees. The company usually takes three to five business days to process your request. Microsoft will credit your refund to the payment method you used during the purchase unless you opt for store credit.
Request what’s rightfully yours
These are the time when customers face a lot of corporate attitudes. Customers may reach different platforms which are known for being advocates of the customer’s rights. There are tribunals where you can file your complaints and claim if these big companies do you wrong. No matter if you want to request a refund, insurance, extended warranty, or compensation from various service companies, these tribunals/Courts will give you what you deserve reasonably.
Customers must be careful while using online services. If you feel like you are overpaying certain subscription services, you must cancel them immediately. If you want to test a subscription before you start paying money for it, don’t connect your credit card to the free trial page. You can sign up for free trials using various kinds of virtual cards. That way companies won’t be able to charge you auto-renewal fees because the cards have no funds.
Q.1. Does Microsoft have free returns?
Ans: From free shipping and extended free returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new surface.
Q.2. Can I return MS Office?
Ans: Software applications such as Windows OS, and Microsoft Office that you purchased from Microsoft Store online may be eligible for returns and exchange or refund. Note that refund is subject to approval and may take several days for the process to be completed.
Q.3. Why can’t I cancel my Microsoft subscription?
Ans: If you don’t see manage on your services & subscription page, and can’t cancel or turn off recurring billing, try to make sure you’re signing in with the same Microsoft account you used to purchase your subscription.
