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It is not possible to return a mattress to the company as per the return policy of the company, as all mattress sales are final. For more details, contact the company’s helpline number within 48 hours of purchase if there is a defect or damage.
About – The Dump
Known as the Dump, it is a large furniture retailer that specializes in selling outlet inventory, factory sell-outs, showroom models, and prototypes at a discount to consumers. Even though the prices of their garments are often considerably less than the prices of luxury stores and manufacturers, they are still considered moderate in the context of low-cost retailers. The company may also charge higher delivery fees if the customer is located outside one of its 13 stores or warehouses.
Various manufacturers and retailers offer products at The Dump. A quality wood veneer and solid wood construction characterize their wooden furniture. They offer solid wooden frames for many of their upholstered options as well. The Dump’s mattress collection is among their most popular furniture items. The Dump carries a limited number of mattresses from popular brand names like Serta, as well as some more expensive ones like Aireloom.
Mattress Return Policy
Dump factories do not allow mattresses to be returned. If your mattress is defective, however, let them know within 48 hours of your purchase. A repair technician from The Dump will come to your home and repair the mattress in either the case where you accept the mattress or reimbursement from The Dump will be made. The Dump will replace the mattress in the case of home delivery and there will be no additional delivery fee for a second delivery if you refuse to accept the mattress.
General Return Policy
Dump representatives can be reached at 1-800-768-0348 to examine & report damage or defect on the day of pickup or before the delivery driver leaves your residence. Stock items may only be exchanged or professionally restored if they are damaged or defective, at their discretion, since each piece is unique, and natural materials vary from piece to piece; items will not be exchanged for slight variations and natural imperfections in wood grain, leather, and fabric dye lots. Dump floor samples, clearance merchandise, and as-is items are sold “as is” with no obligations to The Dump in the future. If a delivery is refused, a restocking fee of 15% of the purchase price will be assessed; delivery fees are not refundable.
Refund Policy based on the Payment method
Following are the terms under which refunds, if applicable, are processed: When the merchandise is returned to The Dump in nearly the same condition as when you bought it, you will be reimbursed by check from the Dump’s corporate office within 5 business days. Returns are refunded via check from The Dump’s corporate office and mailed to the address The Dump has on record for you either 14 business days after the original date of sale or after the merchandise is brought back to The Dump in essentially the same condition as when bought, whichever comes first;
If you return merchandise to The Dump that is in substantially the same condition as when you purchased it, you will be refunded electronically (to your debit or credit card) by the store within five business days. Upon their return to The Dump in substantially the same condition as when purchased, credit is provided to your account within 3 business days through the corporate office of The Dump; and for more information, please contact the store guest services department.
Conclusion
No mattresses can be returned to the dump factory. Defective mattresses can however be reported within 48 hours of purchase.
Is it possible for me to cancel my order? What is the cancellation period?
Order cancellations are permitted up to 48 hours before deliveries or pickups. If you want to cancel an order, you can call or email Dump customer service or the outlet from which you purchased it. You should always record the time and date of your conversation with the Dump representative, as well as the representative’s name for your records.
Are our furniture items returnable or exchangeable?
As a result, all sales at The Dump are final to make it possible for us to offer overstocks, one-of-a-kind pieces, factory sellouts as well as showroom models, and design prototypes at discounted prices. We do not permit returns or exchanges, except in very limited cases in which the product shows manufacturer defects or damage when it is delivered or picked up.
Do I have the option of returning or exchanging a damaged item?
Unfortunately No. If you discover any defect or damage with any merchandise, you have the responsibility of reporting that defect or damage to the Dump customer service center or an authorized Dump store representative at the time of delivery or pickup.
How can I get a replacement for damaged or defective products?
If you notice any defects or damage during delivery or pickup, please contact the Dump customer service center. It is not possible to schedule a repair technician to come to your residence if your residence is over 45 miles from The Dump. This is because a manufacturing defect or delivery damage is reported. The Dump will replace the items in question, via a second delivery, if you refuse to accept the items. There shall be no additional delivery fee if you refuse to accept the items. Any delays in the delivery of the merchandise to you will not be the responsibility of The Dump or its representatives.
Are all dump products covered by a warranty?
Sadly not. Mattresses, décor, and accessory items are not covered by the GBS 5 Year Protection Plan.
